I am often asked this question, usually by people who have a natural scepticism about the subject, or who believe that “social media” is something their teenage children do in their bedroom.

I firmly believe that social media does work for business. However, like most things in life, it really depends on how you use it, and for what purpose.

There are many definitions of what Social Media is, one of my favourites is that it is “a fusion of sociology and technology; transforming monologues into dialogues, and is the democratization of information, transforming people from content readers into publishers.”

I believe that Social Media works when the medium is used to reach out to individuals, and encourages them to engage with the message. Telling people what you had for lunch doesn’t usually do this, but passing on a link to some interesting and informative nugget of news or information probably will.

Using Social Media doesn’t have to take long – this blog has taken me about 15 minutes to write. Sharing your experience and information via Twitter or Facebook can take even less time. The possibilities of what might happen to your message, and how that might benefit your business is what makes Social Media so potentially powerful.

Social Media is rapidly replacing newspapers as a means of communication, and shares many of its characteristics. Some people read newspapers for the sport, some for the coffee break puzzles, some for the gossip; some cut coupons and look for adverts about local shop sales. Social Media does all this and more.

The question isn’t “Can Social Media be of any use to business”, but how.

Many years ago I read a story, in which a traveller asks for help finding Dave’s Bar. The local man replies after some thought, “Well, I wouldn’t start from here”.

I have had a number of meetings recently in which the subject of how best to report on financial and business performance has been debated. Traditionally, detailed reports are presented giving chapter and verse on past activity, explaining why the results are what they were, and how the variance between budget and actual is accounted for.

All this is fine, but it leaves me asking the same question, “So what?” You know (I hope) where you want to go, so given where you are now (and it may not be where you wanted or expected to be), how are you going to get to Dave’s Bar?

I suggest that reports should spend no more than 20% on historical analysis, noting key events and any exceptional activities, and the remaining 80% on what you will be doing differently as a result of what has been learned, and what impact these changes will have on your forecast.

By reporting more on the future than the past, and incorporating lessons learnt as you go, you dramatically reduce the chances of being caught out.

This should spell the end of the traditional annual budget, and the start of regular reforecasting. Yes, it’s interesting to know how we got here, but of paramount importance is to know how we are going get from where we are now, to where we want to go, even if it’s only to Dave’s Bar.

Businesses need banks, and banks need businesses. But as a business owner, how do you decide which bank to trust your money with?

I have helped a number of organisations choose a bank – some for the first time, some because they wanted a change, and some because they needed to change!

There are many considerations to weigh up, including: cost, secondary services, knowledge of your business sector, location of branches, access to help. To me, the most important factor when deciding who to bank with is the Relationship Manager.

It is perhaps a little unfair to say that all banks are alike, however, there is generally very little between them in cost, in location, and in the general service they offer. To my mind therefore, the biggest difference between banks is in their staff.

When I needed to set up a bank account for my business, I walked down the high street in my home town, and walked into every bank. I asked the same question in each branch, “Please can I talk to someone about setting up a business bank account”. Within 30 seconds of walking in, I felt I knew how much the person I was talking to cared about me and my business.

I would not want anyone to think that choosing a bank is a decision to take lightly – particularly in today’s economic climate. Never forget who is the customer. As ever, more than numbers and statistics, it’s the people we do business with that matter, and I suggest that this includes your bank’s Relationship Manager.

I read an interesting statistic recently. In ACE’s recently published 2008/09 submissions from Regularly Funded Organisations, combined ‘Contributed Income’ (sponsorship, trusts, donations, and lottery revenue partnership funding) fell by over £12.6 million (11%). But this was more than made up for by combined ‘Earned Income’ (ticket sales, workshop fees, merchandising, sale of books and magazines, etc.) which rose by £52.8 million (12%).

If you have read my blogs over the last couple of years, you will know that I hold a particular view of the “recession”; it was patchy, not universal. Its impact ranged from the catastrophic (if you were in house building, car manufacturing, or banking), to the liberating (with interest rates at an all time low, many households were between £100 and £150 a month better off). Public money was drying up, but private/personal money was plentiful.

Reliance on public funding has become an increasingly high risk strategy. I speak from personal experience as the ex-treasurer of an excellent provider of arts education which closed due to withdrawal of its core funding. Other organisations I know well are also starting to think the unthinkable – what if we can’t rely on public funding anymore?

So what is Plan B?

Well, I think public funding will become increasingly scarce, and with the hoops to jump through and numerous forms to complete, it will become harder to maintain.

There has been an interesting debate on LinkedIn to do with factoring as a way of improving cashflow. What caught my eye was a comment that said “payment terms has, and never will, kill a good idea”. I see this as a clarion call to every organisation that has a good idea – if it’s that good, someone will pay for it.

The balance sheet is more important to your business than your profit and loss statement.

The balance sheet tells you what you own, how much you are owed, and how much you owe to other people. Broadly speaking, assets are those things you own, or are owed, and liabilities are those things that you owe to others.

Liabilities include things like overdrafts, loans, and debts to other people (creditors). But are all liabilities bad?

Borrowing money means you have cash to do something with. If it costs you 5% to borrow £10k, and you are able to generate a profit of 7.5% through the activities you can make happen, then you are making a profit of 2.5%. Without borrowing the money you would have made no profit at all. So a loan can be a good thing, as long as you are making good use of the opportunity.

Investments in your business are liabilities. They represent the amount you have been loaned and, as above, you need to be sure you are making the most of the cash. Even “non-profit” organisations need to demonstrate that they are fulfilling their “non-profit” objectives. Is the cash sitting in the bank, or being used properly?

Liabilities also include Trade Creditors – money owed to your suppliers. It is important that you pay them within agreed terms, but don’t pay early if you don’t need to. This enables you to do something with the money.

All business owners and managers should know how much they owe to other people. Not just so they know how much they owe, but so they know how much cash they are sitting on that belongs to others and to be thinking about what they are doing with it.

I had a call today from someone I worked with a few months back. I hadn’t heard from them for ages. I knew it was them as their ID flashed up on my phone.

I answered the call by saying my name and saying “Good afternoon”.

They seemed a little put out that I hadn’t greeted them personally – had I perhaps even deleted them from my phone list? Fortunately we quickly glossed over this, and got down to catching up on our respective news, and discussing a potential business idea.

But it got me thinking, is there an accepted way to greet someone on the phone when you know it’s them? Do you say their name?  Would you still be as informal if you hadn’t spoken to them for several months? Do you regularly clear out your contacts list?

I guess there is no right or wrong, but I’d be really interested to know what you do…

I just received an email directing me to some new comments on a blog I read some time ago. Among the issues raised was the above question. I recall how the question stopped me in my tracks and made me really think.

Some lead, some follow – the world has always been this way. But what are the leaders trying to achieve? As a self employed person even I have to balance the “doing” with the “pioneering”.

But to what end. When I am no more, what will be left? What impact will I have made? Will the world be a better place?

The burden of responsibility rests on us all. Philosophers have always maintained that every one of us has the power to make a difference. It is not good enough to look around and expect someone else to make the difference for us. I agree with this.

I was recently introduced to a remarkable book called “The Tipping Point”. Its premise is that big things often happen as the result of the smallest of things. It is rarely possible to know what that small thing is until afterwards.

Standing still and waiting for everyone else to do something is not helping.

Is it your turn to be the tipping point?

I was asked recently if there is an easy way to calculate how much holiday pay a casual worker receives. For once, I was able reply yes; there is an easy way to answer a payroll question!

Since April 2009, under the Working Time Regulations 1998 (as amended), all employees have the right to 28 days, or 5.6 weeks, paid leave each year.

5.6 weeks holiday, divided by 46.4 weeks (52 weeks less 5.6 weeks holiday) equals 12.07%.

A member of staff who is full time, or part time with fixed hours, usually has their holiday pay included in their salary. Unless it is otherwise contracted, casual staff, or those with irregular hours, have their holiday pay added on to their pay. Sub contractors (those not paid through your payroll) are not normally entitled to holiday pay.

So the simplest way to calculate how much a member of staff who works irregular hours is entitled to receive in holiday pay is to multiply their earnings by 12.07%.

For example, if a casual worker has worked 100 hours, they will have accrued 12.07 hours holiday. If their hourly rate is £10, they would be entitled to £120.70 holiday pay.

It is vital that the holiday pay is separately identified on their pay slip, as it is illegal to include it with their basic wages.

So there it is, the easy way to calculate holiday pay for those staff who work irregular hours!

I was watching the Six Nations rugby international between France and Wales last night. At half time, France were winning 20-0. The commentators pulled up the traditional statistics, showing possession, territory, line-outs won and lost, and so on. Looking at these statistics, there was very little between the two teams, and yet the most important facts, the score, suggested that France were doing something very different to Wales.

Talking this over at half time, the difference seemed to come down to two points, France had had two lucky breaks, and seemed to be passing the ball out of the tackle more than Wales. And yet neither of these were included in the statistics shown on TV.

If lucky breaks can change the result of a game, then they should be counted and analysed. Do lucky breaks just happen? Or can a team prepare and train to spot them and take advantage of them?

In business, do we look at the statistics that really tell us what is going on? The amount of cash in the bank, or profit, are easy to measure and give us one indication of how we are doing, but they do not explain why the result is what it is, or whether it is better or worse than reasonably expected.

Whether as a Finance Director, or the coach of a national rugby team, I always look for the information and data that tells me what is really going on. Traditional statistics tell one story, but is it the most useful one?

This question was asked at a recent conference for new entrepreneurs and sole traders. It struck a chord; not just with those in the audience, but also those on the panel, and with others who have been asked for their thoughts.

A client of mine actually describes themselves on their website as “self-effacing”, and see this quality as helping make them attractive to potential customers, by being seen as not pushy. Others I have spoken to, talk about how they struggle with collecting money due from clients, and how they are worried about being rude. On the other hand, we can probably all think of someone who succeeds through relentless salesmanship.

As usual, I suspect the truth lies somewhere in the middle.

I would suggest that you can be incredibly persistent without being annoying; by being polite, or by pointing out the (potentially mutual) benefits of getting what you want, for example. In theory, with humour and good grace, it may be possible to be rude, without becoming annoying.

In business, and to an extent in our personal lives, persistence is a key skill to getting what we want.

The point of being persistent is to keep asking for something you want, until you get it. Becoming annoying suggests that the person you want it from has reached a point where they don’t want you to have it.