Your Financial Business Support » service http://www.yourfbs.co.uk Ed Hart provides Financial Business Support that's right for You Wed, 28 Dec 2011 11:07:38 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 Sales or Customer Service? http://www.yourfbs.co.uk/sales-or-customer-service/ http://www.yourfbs.co.uk/sales-or-customer-service/#comments Mon, 30 Mar 2009 09:57:33 +0000 EdHart http://yourfbs.co.uk/?p=342 I was told a story over the weekend about someone who said they worked in shoe shop. It sparked a debate about whether the person was in sales, or in customer service.

Unless you are confused, I would think that if you walk into a shoe shop, the chances are that you already want to buy shoes – and that what you want is excellent customer service.

A good salesman will sell you something you didn’t want. A good customer service person will make sure you are happy buying what you already wanted.

]]> http://www.yourfbs.co.uk/sales-or-customer-service/feed/ 2